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Forum : Windows XP Support
won't open file
From: Jeff C Date: Fri, 1 May 2009 21:48:01 -0700 I've tried to download a trial version of Notebook software 10...during the installation two error messages popped up regarding a problem with "key" something...when I try to open the start-up file from the prefetch folder, it states that windows needs to know what program created it. It is a .pf file. When I click on "use the web service to find the appropriate program", it lists several sites that want to charge me a registration fee to fix the problem...seeing as it is just a trial version of the software, is there any way I can fix this without paying for a fix? Jeff C <Jeff guest@unknown-email.com> wrote: You can't open a file by going to the prefetch folder and clicking on the .pf entry. No. Forget that. Did you lose the file you downloaded? Download it again! You will get a .EXE file (I just checked). On Fri, 1 May 2009 21:48:01 -0700, Jeff C <Jeff guest@unknown-email.com> wrote: Why are you " try to open the start-up file from the prefetch folder " ? On May 2, 4:16=A0pm, Jeff C <guest@unknown-email.com> wrote: es while ark, that ." ard with rk in s: the em P, we g the y" der, it .pf file. , it he re any That is certainly more details than a problem with "key" something and a better chance to figure out the problem. If you do a Goggle search for: Error 1402.Could not open key you will find many links from people with this same error from trying to install various software. If you can get it to work on one computer but not yours, then there must be something about your computer that won't let it work. Several of the Google hits point to some kind of infection/virus/ malware that may be on your computer but not your friends, thereby thwarting your attempts to install on your system. Your description is classic - it downloads fine, but it just won't install. Read a few of the top Google hits. Some are really way too complicated IMO, but a good disinfectant seems to ultimately be the most effective solution. No matter what other protection software you are running or how protected you think you already are, try Malwarebytes free software. Download Malwarebytes Anti-Malware, update and do a full scan, try again and please report back. On May 3, 1:22=A0pm, Jeff C <guest@unknown-email.com> wrote: comes ait while ds on mark, ify that nnel.." to T board ndow with rify d ckmark in opens: get the system 0, XP, and we uring the "key" folder, it s a ..pf file. ram", it ix the there any r " Well, good. In the Google search I ran, malware was just one reason people had for encountering this problem - not the only reason, so there still may be some other solutions out there. If you just search Google: Error 1402 Be sure what you find and read applies to XP and not 98 or ME. You will get plenty of hits, which seems to have your error exact message - which might happen to usually MS Office applications, but not always and sometimes just what you are trying to install. Seems to be registry permission related. This 1402 error comes up for various software installations and I am going to give you one example. One person was trying to install something called LabView and says he fixed his with what he read about error 1402 from the Adobe page: The error message was actually coming from the Microsoft Installer, not from anything related to National Instruments. Also, ironically, what the message said was spot on with one exception, while I personally had access to the registry key, the installer didn=92t. What I ended up doing was going into the registry using regedit and setting the permissions on the key in questions such that =93Everyone=94 had full access. After that I uninstalled LabView then reinstalled and it worked fine this time. The step by step follows: 1) Open the registry editor by selecting "Run" from the start menu and then typing in "regedit". 2) Browse through the registry and select the entry mentioned in the error message. 3) Choose "Permissions..." from either the edit menu or by right- clicking on the registry key's parent directory. 4) Click the "Advanced" button to add a new user. 5) Type in "Everyone" as the new user and click OK (it may not be necessary to give everyone full control but this is what I did and it worked). 6) Configure the permissions for user "Everyone" to "Full Control" 7) Uninstall LabView (if necessary) and re-install. Check out some of those links and report back. |
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